Repairs and Maintenance

/Repairs and Maintenance
Repairs and Maintenance2024-02-22T15:47:28+00:00

At Custom Glaze, our repair maintenance and service department specialises in the repair and service of uPVC and Aluminium windows, doors, porches, conservatories, conservatory roofs, patio doors, and folding sliding doors, regardless of who originally installed them.

Our services include but not limited to:

  • Misted sealed unit replacement
  • Broken double glazed glass replacement
  • Broken and damaged fixings (locks, catches, hinges)
  • Replacement locks and lock upgrades
  • Window and door servicing

Monday: 09:00 – 17:00

Tuesday: 09:00 – 17:00

Wednesday: 09:00 – 17:00

Thursday: 09:00 – 17:00

Friday: 09:00 – 17:00

Saturday: 09:30 – 17:00

Sunday: Closed

Chargeable Service Explained:

A no-obligation, free-of-charge engineer inspection is booked in to visit you. This is to look at the fault(s), find out what parts are needed or measure glass.

After our engineer visits, we will prepare a quote. This is then sent to you.

If you accept, please return the signed quote to the Service Dept (Pre-paid envelope is provided) and we process your order. A deposit is sometimes needed when sending back the quotation.

Once we receive the signed quote we then call you to make an appointment that is convenient to you for fitting. Payment on works is due on completion.


How do I transfer my warranty?2019-03-15T15:05:20+00:00

When the original homeowner moves, the warranty is then transferable to the new owner at point of sale. The warranty will be transferable following a satisfactory inspection from an engineer and a £173 fee being paid.

I need a replacement FENSA certificate.2019-03-15T15:05:44+00:00

Custom Glaze does not issue the FENSA certificates, if you need a replacement please contact FENSA directly on: 0207 645 3700 or visit FENSA Here.

My FENSA certificate is missing items.2019-03-15T15:06:05+00:00

A FENSA certificate is not issued or required for conservatories or if a composite door has less than 50% glass. If you still feel that your certificate is missing items please contact the service department.

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